Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Extend customer service beyond the contact center to improve customer experiences.

Extend service beyond the contact center with employee collaboration.

second

hero

Extend customer service beyond the contact center by connecting each team member with the rest of the organization. By orchestrating talent and promoting knowledge sharing across the company, you can use team collaboration to achieve critical customer outcomes and drive loyalty.

panel

Bring tools and people together to deliver better customer experiences. Talkdesk integrates your contact center, phone system, and collaboration tools for seamless communication between departments, teams, and employees.

col-12 offset-sm-1 col-sm-5 offset-md-1 col-md-5 offset-xl-1 col-xl-5 mr-auto align-self-center

features

Get your teams talking with a modern cloud business phone system.

Talkdesk Phone

Connect contact center agents with the rest of the organization and improve employee collaboration.

Talkdesk Microsoft Teams Connector

Enhance team performance by enabling agents to easily call-on experts across the organization within a single interface.

Talkdesk Zoom Connector

Leverage real-time alerts and messages to optimize your contact center operations.

Talkdesk Slack Connector

Gain the benefits of a leading cloud-native contact center solution with Talkdesk CX Cloud, while maintaining your existing telephony infrastructure and carrier relationships.

Talkdesk BYOC

Connect team members across all departments of the organization. Facilitate successful team collaboration to solve complex problems faster and resolve issues on the first contact.

Easily share contact center customer insights across your organization. Drive product, service, and go-to-market strategy with real-time relevant data.

Realize significant cost savings and benefit from the simplicity of managing everything with collaboration software and a single user experience.

Improve employee collaboration by integrating your centralized communication tools with your contact center apps. This enables your agents to easily find the most available person with the right information or expertise to get the answers they need. The ability to consult with experts in real time through collaboration tools helps your agents improve customer satisfaction by reducing resolution time.

How can you improve employee collaboration?

Using an employee collaboration tool can reduce costs, increase revenue, and create a collaborative team environment, but that’s not all. With fewer apps to maintain and tighter network integration, agents across the company can collaborate on a single goal: serving your customers. Prioritizing team communication can take your customer satisfaction to the next level.

accordions

Improve CX via employee collaboration

How unified communications and contact center integration drives business success

Benchmark your contact center KPIs

card_featured

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

default_form

Talkdesk flexibly integrates your contact center, phone system and collaboration tools for seamless communication between departments, teams and employees.

Extend service beyond the contact center with employee collaboration.

A better customer experience. Together.

Integrated solution.

Collaboration. Simplified.

Single platform.

Talkdesk Phone

Plug-and-play communication.

Talkdesk Microsoft Teams Connector

Talkdesk Zoom Connector

Talkdesk Slack Connector

Talkdesk BYOC

Real-time response.

Rich customer insights.

Reduce complexity.

FAQs.

How can you improve employee collaboration?

Why use an employee collaboration tool?

Related resources.

Improve CX via employee collaboration

How unified communications and contact center integration drives business success

Benchmark your contact center KPIs

Please wait while we validate your privacy settings.