Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Customer Experience Analytics to give actionable insights to your call center team.

second

hero

Find the powerful insights hidden in your contact center interaction data. Discover unknown customer pain points by leveraging AI-powered data mining and automation to help create a smoother, simpler customer journey.

panel

Use customized dashboards to compare your performance against SLAs and key metrics, in real-time. Easily identify coaching opportunities and drive improvements in customer satisfaction.

col-12 offset-sm-1 col-sm-5 offset-md-1 col-md-5 offset-xl-1 col-xl-5 mr-auto align-self-center

Turn real-time analytics into great customer service.

Make data visualization easier with a powerful business intelligence and reporting tool. Apply flexible filtering, scheduling, and customization options for a 360-degree view of your contact center performance.

​​Turn historical data into great performance.

Analyze 100% of your customer interactions to find patterns in customer intents and sentiment. Use speech and text analytics to explore new opportunities to automate tasks and mitigate customer escalations.

Turn every interaction into customer intelligence.

Easily create and deploy surveys on any channel to capture, analyze, and act on customer feedback with a Voice of the Customer (VoC) tool. Gain the insights you need to discover trends and identify opportunities to place the customer at the heart of the contact center.

Turn customer feedback into customer satisfaction.

Having all of those analytics really helped us take off the ground and become better at serving our customers.

quote

Surface key conversation moments, topics, sentiment, and discern customer intent to empower your teams to take the next best action towards a better customer experience.

Interaction analytics and sentiment

Proactively identify customer issues 24/7 and address negative situations before they escalate.

Real-time sensors and automations

Open a window into your contact center with real-time dashboards and reporting that drive better business outcomes.

Real-time dashboards

Make more effective data-driven decisions with powerful business intelligence.

Business intelligence

Go from real-time customer feedback to resolution in no time with fast and simple surveys.

Survey and feedback analytics

Benchmark your contact center against industry peers to help identify areas for savings and quality improvement.

Benchmark data

Improve customer experience by integrating real-time and historical contact center metrics into your BI systems, CRM, case management, and more.

Data APIs

features

Customer loyalty is one of the larger goals companies strive for; without repeat customers, it’s much harder to grow as a business. Customer experience analytics is the process designed to gather customer data and study it to better understand how the company can promote customer engagement and reduce customer churn.

When gathering customer data for experience analytics, companies might look into metrics such as the customer satisfaction score, customer lifetime value, net promoter score (NPS), user demographics, and customer effort score. These values communicate how much effort and money it costs the company to acquire a customer, how much value that customer will bring the business throughout the course of their time as users, and finally, they can better understand their audience’s preferences and interests to improve the customer experience.

CX analytics are essential because they provide customer insights to fulfill their needs better. Additionally, they give the business a clear view of the entire customer journey to identify problem areas and fix them. Issues such as broken links, long wait times, or checkout malfunctions can all affect customer retention and acquisition.

Why is customer experience analytics important?

accordions

The Inner Circle Guide to Customer Interaction Analytics

2021 Talkdesk global contact center KPI benchmarking report

The future of AI in the contact center

Creating powerfully smart interactions with AWS and Talkdesk AI

card_featured

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

default_form

The Talkdesk Customer Experience Analytics suite offers 7 powerful features to enhancing your business' customer experience. Learn more or get a demo today.

Customer Experience Analytics to give actionable insights to your call center team.

Unlock the power of data.

Turn real-time analytics into great customer service.

Turn historical data into great performance.

Turn every interaction into customer intelligence.

Turn customer feedback into customer satisfaction.

"Having all of those analytics really helped us take off the ground and become better at serving our customers."

Customer Experience Analytics features.

Interaction analytics and sentiment

Real-time sensors and automations

Real-time dashboards

Business intelligence

Survey and feedback analytics

Benchmark data

Data APIs

FAQs.

What is customer experience analytics?

What data does customer analytics use?

Why is customer experience analytics important?

Related resources.

The Inner Circle Guide to Customer Interaction Analytics

2021 Talkdesk global contact center KPI benchmarking report

The future of AI in the contact center

Creating powerfully smart interactions with AWS and Talkdesk AI

Please wait while we validate your privacy settings.

Customer Experience Analytics to give actionable insights to your call center team.

Unlock the power of data.

Turn real-time analytics into great customer service.

​​Turn historical data into great performance.

Turn every interaction into customer intelligence.

Turn customer feedback into customer satisfaction.

"Having all of those analytics really helped us take off the ground and become better at serving our customers."

Customer Experience Analytics features.

Interaction analytics and sentiment

Real-time sensors and automations

Real-time dashboards

Business intelligence

Survey and feedback analytics

Benchmark data

Data APIs

FAQs.

What is customer experience analytics?

What data does customer analytics use?

Why is customer experience analytics important?

Related resources.

The Inner Circle Guide to Customer Interaction Analytics

2021 Talkdesk global contact center KPI benchmarking report

Please wait while we validate your privacy settings.

Turn historical data into great performance.