Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Winning Gen Z through exceptional customer service

third

hero

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Gen Z consumers present a significant opportunity for companies to build lasting, profitable relationships–provided their distinct expectations for service are met.
These expectations are in many ways reflective of broader shifts underway in how consumers want to work with companies: quick and easy resolution whatever the point of engagement, insightful interactions, and being recognized and served as individuals. Gen Z will accelerate and amplify these trends, and companies should take heed of their implications on their approach to customer engagement and service.
This research report, based on a global survey of over 5,500 consumers, explores what Gen Z consumers want out of interactions with companies, and the implications on investments that will need to be made in customer service and support.
In this report, you’ll learn:
<ul>
<li>The opportunity and risks of building relationships with Gen Z consumers.</li>
<li>How Gen Z consumers want to interact with companies.</li>
<li>What Gen Z consumers want out of those interactions.</li>
<li>The role of the contact center and agents in supporting interactions that build the loyalty of Gen Z consumers.</li>
</ul>

Winning Gen Z through exceptional customer service

Please wait while we validate your privacy settings.

You might also be interested in:

2023 Market Study: CX Trends, Challenges, & Opportunities

The Global State of CX 2023

ChatGPT and the contact center of the future

Unified Member Experiences: The next frontier of digital transformation in credit unions