How to improve FCR and increase customer loyalty

Genesis M Longo
By Génesis Longo

0 min read

Two smiling women, a call center agent and a customer, talk on the phone and the agent uses techniques on how to improve FCR
 Talkdesk Intelligent Risk And Compliance Management For Contact Center Leaders


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"If we go back to that concept of unified commerce, getting all the data right is the unlock to be able to deliver the objectives around seamless and personalized experiences…The implication of this is that you may not have the technologies that matter that are in place or that are integrated in other systems but using your contact center as the way to bring all of that into a unified view is going to help unlock the value."

Shannon Flanagan, global VP of retail, Talkdesk


Genesis M Longo

Génesis Longo

Génesis Miranda Longo is the head of industry marketing for retail and consumer goods. A Mexican immigrant and Cornell University grad, Génesis has spent most of her life in food, grocery, and CPG. In recent years, she has worked as a social media creator for well-known brands. Apart from work, Génesis loves cooking spicy food with her husband, increasing diversity in tech and higher education, and spending way too much on her dog, Sunny.