Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Retail’s CX Revolution: A reimagined role for contact centers

third

hero

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

SPEAKERS: 
Shannon Colquhoun, VP Global Industry Strategy: Retail &amp; CPG 
Paulo Silva, SVP Client Solutions at Alorica 
Antonio Gonzalez, Industry Insights Manager at Talkdesk
Rising customer expectations for easy, personalized interactions, regardless of where and how they interact, have set retailers on a journey towards transforming their customer experience (CX). For many, however, these aspirations are hindered by limitations of disconnected legacy systems and processes, driving a reconsideration of their contact center technologies and how they are used.
This webinar explores the insights revealed in Talkdesk’s latest research report, <a href="https://www.talkdesk.com/resources/reports/the-customer-experience-cx-revolution-in-retail/" target="_blank" rel="noopener">The CX Revolution in Retail</a>, including:
<ul>
<li>How customer expectations from brands and retailers are changing.</li>
<li>Opportunities for retailers to transform CX through their contact centers.</li>
<li>The new roles of contact centers: Customer intelligence hubs, profit-centers, and more.</li>
</ul>

Fill out the form to watch the recording.

side_form

2023 Market Study: CX Trends, Challenges, & Opportunities

The Global State of CX 2023

Talkdesk Retail Experience Cloud: Shopify Integration

How banks can carve a path to deposit retention, growth, and profitability through CX

card_related

Register and watch the Retail’s CX Revolution: A reimagined role for contact centers Webinar.

Retail’s CX Revolution: A reimagined role for contact centers

Please wait while we validate your privacy settings.

You might also be interested in:

2023 Market Study: CX Trends, Challenges, & Opportunities

The Global State of CX 2023

Talkdesk Retail Experience Cloud: Shopify Integration

How banks can carve a path to deposit retention, growth, and profitability through CX