How to deliver exceptional omnichannel customer service in retail’s post-pandemic world

Genesis M Longo
By Génesis Longo

0 min read

How To Deliver Exceptional Omnichannel Customer Service In Retails Post Pandemic World

"The system that our ecommerce uses and the system our stores use are totally different. The store and online are always like Tom and Jerry."

The Changing Role Store Associates Customer Service Agents


The changing role of store associates and customer service agents



Genesis M Longo

Génesis Longo

Génesis Miranda Longo is the head of industry marketing for retail and consumer goods. A Mexican immigrant and Cornell University grad, Génesis has spent most of her life in food, grocery, and CPG. In recent years, she has worked as a social media creator for well-known brands. Apart from work, Génesis loves cooking spicy food with her husband, increasing diversity in tech and higher education, and spending way too much on her dog, Sunny.