What customers expect from the retail contact center of the future

Antonio Gonzalez
By Antonio Gonzalez

0 min read

Future Of Retail Contact Center
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The customer experience (CX) revolution in retail



Antonio Gonzalez

Antonio Gonzalez

Antonio Gonzalez has been helping organizations navigate CX transformation and embrace new technologies through research and insights for five years, most recently with Gartner. He is based in Portland, Oregon, and tells himself this is the year he will get into mountaineering.