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This self-guided demo will show you how you can empower agents and motivate them to succeed through powerful insights, actionable feedback, and engaging gamification.
This interactive demo experience is currently available in English only.
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<img decoding="async" loading="lazy" class="alignnone size-full wp-image-69319" src="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/performance-management-wem-agent-coach-performance-1.png" alt="Performance Management Wem Agent Coach Performance" width="2280" height="1160" srcset="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/performance-management-wem-agent-coach-performance-1.png 2280w, https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/performance-management-wem-agent-coach-performance-1-1536x781.png 1536w, https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/performance-management-wem-agent-coach-performance-1-2048x1042.png 2048w, https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/performance-management-wem-agent-coach-performance-1-1140x580.png 1140w, https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/performance-management-wem-agent-coach-performance-1-570x290.png 570w" sizes="(max-width: 2280px) 100vw, 2280px" />

See Talkdesk Quality Management and Performance Management in action.

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Proven to help companies have better conversations.

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Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction.

Voice and screen recording

Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring.

QM Assist

Get a snapshot view of agent and team performance across a variety of critical contact center KPIs enriched with visual thresholds for benchmarks and established goals.

Leaderboards

Trigger personalized coaching workflows tied to individual agent performance data directly from the leaderboard to maximize its impact on future performance.

Click-to-coach

Talkdesk Quality Management and Performance Management key features.

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Experience how you can develop teams that deliver exceptional CX.

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Try our self-guided demo of Talkdesk Quality Management to see how you can motivate your agents to succeed through powerful insights and actionable feedback.

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