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WORKFORCE ENGAGEMENT MANAGEMENT | WORKFORCE MANAGEMENT

Talkdesk Workforce Management, delivering a better experience for agents.

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Talkdesk Workforce Management™ combines powerful AI and automation with a remarkably intuitive user experience to help you optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better experience for agents.

Welcome to the next generation of Workforce Management.

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Simplify and automate the process of forecasting, staffing, and scheduling, so that your supervisors and resource planners can spend less time struggling with technology, and more time getting results.

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Unparalleled efficiency and  ease-of-use.

Anticipate customer demand and plan more effectively with accurate, omnichannel forecasts based on historical and real-time data. Manually edit forecasts and make intraday adjustments on the fly.

Generate optimized schedules designed to improve your agent utilization without sacrificing service levels. Leverage real-time insights and adherence tracking coupled with an intuitive drag and drop editing experience that makes change management easier than ever.

We have a better view into how many calls we’re likely to get on given days. The forecasts have been very accurate and the longer we use the software, the better they get.

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Improve the agent experience with a unique chatbot designed to quickly process open-ended change requests and provide 24/7 on-the-go access to scheduled shifts with Talkdesk Schedule mobile app (available on <a href="https://apps.apple.com/pt/app/talkdesk-schedule/id1578482423" target="_blank" rel="noopener">iOS</a> and <a href="https://play.google.com/store/apps/details?id=com.talkdesk.wfm&amp;hl=en&amp;gl=US" target="_blank" rel="noopener">Android</a>). Support split shifts and other flexible working arrangements with customizable templates and break rules.

Leverage artificial intelligence to generate extremely accurate forecasts based on historical and real-time data.

Intelligent forecasts

Automate and optimize the scheduling process based on shift templates, break rules, agent skills, and KPI goals.

Automated scheduling

Create customizable dashboards and reports to analyze key metrics and make better decisions.

Analytics & Insights

Generate forecasts and schedules that support your omnichannel workflows.

Omnichannel support

Accurately monitor and compare actual agent behavior with scheduled activities.

Adherence monitoring

Manage agent requests through a conversational chatbot and a streamlined workflow that automatically updates schedules for approved changes.

Smart agent requests workflow

Provide agents with 24/7 on-the-go access to their scheduled shifts.

Talkdesk Schedule mobile app

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Implementing traditional workforce management solutions can be a notoriously slow and expensive process.
With Talkdesk you can quickly import and synchronize your contact center data, automatically create settings and configurations, and train new users in no time.

The future of workforce engagement in the contact center

Easy Storage Solutions

Maximize your contact center performance with employee engagement

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Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

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Streamline agent scheduling with AI-powered Talkdesk Workforce Management. Deliver a better experience for agents with our cloud contact center.

Talkdesk Workforce Management, delivering a better experience for agents.

Welcome to the next generation of Workforce Management.

Unparalleled efficiency and ease-of-use.

Powerful, flexible forecasting.

Automated, skills-based scheduling.

"We have a better view into how many calls we’re likely to get on given days. The forecasts have been very accurate and the longer we use the software, the better they get."

Designed for today’s workforce.

Workforce Management software features.