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Deliver exceptional, AI-powered customer experiences with Talkdesk cloud contact center platform.

Talkdesk AI-powered cloud contact center for enterprises of all sizes.

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Talkdesk helps enterprises deliver modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.

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We believe that better customer experiences start with AI. Our Talkdesk CX Cloud™ platform includes AI apps that automate customer self-service, empower agents, mitigate fraud, and operationalize AI. We’re putting powerful technology into the everyday tools that make customer service the best it can be.

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Automate every step of the customer journey.

Talkdesk CX Cloud helps enterprises deliver modern customer service their way with applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics.

Talkdesk cloud contact center helps enterprises deliver modern customer service their way.

Tools &amp; automations to help customers help themselves and get answers faster. By providing self service options with readily-available answers to some common questions, you save your agents&#8217; time.

Self-service experience

One platform to engage across every channel, voice or digital, with automations to make every agent your best agent. The benefits of an onmichannel engagement platform are numerous, such as reaching a wider audience, creating a better end-to-end customer journey, and maintaining context as conversations are elevated from one channel to another.

Omnichannel engagement

Engagement and management tools to make the lives of the agents, managers, and decision makers easy. With automation and organizational tools, Talkdesk facilitates success for your agents as they perform their everyday jobs.

Workforce engagement

Tools and integrations for seamless communication between departments, teams, and employees. Manage a distributed workplace, without losing any of the quality management and employee growth that comes from team collaboration.

Employee collaboration

Analytics, automation and insights tools to know everything about the customer and interaction. Gain insights into customers by closely monitoring inbound and outbound calls from your contact center.

Customer experience analytics

features

We know that every industry is unique. That’s why we offer industry-specific cloud contact center products that are pre-integrated with core industry systems, pre-designed with custom workflows and automation, and pre-trained with AI for industry expertise. Turnkey bots deflect calls and handle your most common customer service use cases. Business processes are pre-built to automate agent tasks and make complex workflows more efficient. No-code tools enable flexibility to configure and optimize the system as needed without requiring you to build the basics from scratch.

Talkdesk Experience Clouds are pre-built for your industry so you get value from day one.

<a href="https://www.talkdesk.com/call-center-solutions/financial-services/experience-cloud-banking/" target="_blank" rel="noopener">For banking</a> 
Designed to meet the unique CX needs of banks, including account servicing, lending, payments, and collections.
 
<a href="https://www.talkdesk.com/call-center-solutions/financial-services/experience-cloud-insurance/" target="_blank" rel="noopener">For insurance</a> 
Purpose-built to unify the customer journey across policy servicing, claims, and new business.

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<a href="https://www.talkdesk.com/call-center-solutions/healthcare/experience-cloud/" target="_blank" rel="noopener">For providers</a> 
Designed to meet providers&#8217; top PX priorities across patient access, patient services, and revenue cycles.

<a href="https://www.talkdesk.com/call-center-solutions/retail-ecommerce/retail-experience-cloud/">For retailers</a> 
Purpose-built to unify the customer journey across digital and physical channels.

The Talkdesk CX Cloud platform is designated FedRAMP In Process indicating the ability to meet the highest security standards for information confidentiality, integrity, and availability.

Talkdesk provides an end-to-end contact center solution for communications, media, and entertainment companies so they can provide their subscribers with a tailored, personalized customer experience.

Communications, Media & Internet

A purpose-built platform for financial institutions and insurers enables connected and personalized customer service across voice and digital channels, leading to greater trust and loyalty.

Financial Services & Insurance

Our modern alternative to traditional contact centers is FedRAMP In Process for security you can trust. Transform governmental and educational customer service, leading to improved relationships with constituents or students.

Government & Education

A healthcare-specific contact center platform helps providers and payers deliver personalized, convenient, and secure patient and member journeys across voice and digital channels, making it easier to drive health and business outcomes.

Healthcare & Life Sciences

Talkdesk supports retailers with a purpose-built platform that enables unified customer service across physical stores and digital channels. Brands can deliver effortless and personalized experiences that improve growth and profitability, along with customer and talent retention.

Retail & Consumer Goods

Our cloud contact center solutions empower travel and hospitality companies to deliver fast, scalable customer service. Brands are better enabled to provide reactive service tailored to their customers’ needs, as well as proactive service that keeps customers informed and engaged.

Transportation & Hospitality

Explore cloud contact center solutions by industry.

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Reduce costs and grow revenue with theTalkdesk cloud contact center platform.

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Talkdesk has a proven track record in modernizing customer service with deep industry expertise and a platform that is reliable and scalable, serving enterprise customers in 100+ countries.

A trusted, flexible and innovative enterprise cloud contact center platform.

Our industry-leading cloud contact center marketplace, AppConnect, provides 1-click access to over 100 offerings. Streamline your contact center operations with integrations for workforce optimization, video call, conversation intelligence, customer success, and more.

100+ AppConnect solution marketplace

We have an open platform, with over 70 deep, out-of-the-box integrations. Maximize existing technology investments and increase business agility by integrating Talkdesk with your business critical systems, such as CRM, collaboration and core industry applications.

70+ pre-built integrations

Talkdesk Global Communications Network™ delivers the highest reliability and call quality in the cloud contact center industry, backed by an enterprise-grade uptime SLA. Gain excellent global coverage with our high-quality call routes, covered by eight data centers strategically distributed around the world.

Global Communications Network

Talkdesk Builder™ offers a full range of development tools, including APIs, SDKs, and low-code and no-code interfaces, for unlimited and accelerated cloud contact center customization across workspaces, routing, reporting, and integrations. Fully customize Talkdesk to your unique needs, with little technical knowledge or personnel.

Low-, no-, & custom-code tools

Our powerful cloud contact center platform includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalize AI to deliver a faster and more frictionless customer experience. Our AI powers seamless customer interactions. It also gathers invaluable insights that can be repurposed across your organization. Give customers better and faster answers with our AI-powered contact center platform.

Talkdesk AI

Microservices-based and cloud-native architecture enables Talkdesk to offer flexible cloud contact center deployment options. Users can maximize telephony investments, store key data in the region of your choice for regulatory compliance, and leverage private cloud storage to meet legal requirements. Our cloud contact center platform includes a BYOC (bring your own carrier) option for connecting to any carrier, hybrid cloud for choosing a storage deployment model, and regional cloud locations.

Flexible deployment options

Our Cloud CX platform is designated FedRAMP® In Process and features 30+ security certifications, including SOC 2 and 3, ISO 27001, PCD DSS Level 1, HIPAA, and GDPR. In addition, we provide board multifactor authentication and integration support, to mitigate security risks from inside or outside your organization. We also work with qualified information security personnel to secure the highest security for our clients and their customers.

30+ security certifications

Everyone and everything you need for a better way to reimagine customer service.

Success services

Bringing together Talkdesk customers, employees, and members of the customer service ecosystem to connect, collaborate, and celebrate innovation and best practices.

Success community

Accelerate your digital transformation and unlock the promise and potential of great customer service with a global network of industry-leading partners.

Success ecosystem

Leverage the best contact center resources in the industry.

Cloud contact center solutions offer the features, solutions, and integrations that contact centers need to provide an excellent customer experience without having to build out and maintain an on-premise footprint. This advantage also makes them ideal for teams switching to a remote or hybrid workforce.

Cloud contact center solutions facilitate the best customer experiences with omnichannel engagement, optimized calls, and other tools for improving customer interactions. They also enable call centers to perform call monitoring and manage a distributed workplace of agents, leading to a better customer experience. In addition, cloud call center software can help companies manage their security compliance, set up standards and evaluations for improved agent performance, and more.

A cloud based contact center is tailored for today&#8217;s fast-paced world. It takes the modern customer journey into consideration, with the realization that customers expect quicker and higher-quality support, now more than ever before.
By utilizing tooling like integrations, central dashboarding, security features, and automation, a cloud based contact center like Talkdesk provides the best possible service for customers, saving long-term costs and time along the way. And it&#8217;s also worth mentioning that your agents will enjoy their jobs more with the usage of a cloud contact center, as it minimizes technological issues during their day-to-day jobs and enables them to work from anywhere in the world with an internet connection.

What are the benefits of a cloud based contact center solution?

A cloud contact center solution can be implemented in a matter of weeks. This is a stark contrast from the setup time required for on-premise contact center solutions, which can require months of physical installation, provisioning, configuration, and deployment. In addition, adding on new agents with a cloud contact center solution only takes a few minutes, while it often  takes a few days (or weeks) for in-person call centers.

What is the time frame for implementing a cloud contact center solution?

You can boost customer satisfaction with a cloud contact center. Easily snap in features to directly improve customer satisfaction, such as an automatic call distributor, interactive voice response, integration with multiple channels, and other tools for streamlining customer interactions with your call center.
In addition, our cloud contact center solutions improve backend operations, which in turn leads to a better customer-facing experience. Virtual call center software leads to more satisfied and productive contact center agents, provides real time analytics, and allows for business continuity.

Why is a cloud contact center right for my business?

While many organizations continue to use traditional call centers, they are quickly falling behind in today&#8217;s high-tech and fast-paced world. Cloud contact centers leverage the best in technology and innovation to deliver the high level of service that customers not only want, but come to expect.
For instance, a traditional call center is limited by location. Management can only keep an eye on the agents that reside in an in-person office. Because many workplaces are moving towards a distributed, remote model rather than gathering in a physical office space, traditional call centers are no longer able to support the day-to-day operations of a modern contact center.
A cloud contact center solution facilitates customer engagement across a distributed workplace without losing quality. Solutions like Talkdesk make it easier for managers to monitor their agents&#8217; performance from a single, virtual platform.

What advantages does a cloud contact center solution have over traditional call centers?

The Talkdesk cloud contact center platform includes hundreds of features, solutions, and integrations empowering businesses to intelligently unlock the promise and potential of a great customer experience.
By improving agent productivity and performance with call monitoring and a central management platform, Talkdesk cloud call center software creates enhanced customer relationship management. Customers who interact with a contact center are in search of an excellent response to their inquiries or concerns. Agents backed by our cloud contact center features are more likely to provide stellar customer service.

Why consider the Talkdesk cloud contact center platform?

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Experience the modern cloud contact center platform for every industry.

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Our innovative cloud contact center platform leverages AI to drive exceptional customer outcomes for enterprises. Modernize customer service with Talkdesk.