Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

third

hero

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Artificial intelligence (AI) technology is fundamentally shaping how contact centers operate, significantly improving customer experience while delivering cost savings and efficiencies. As evidence of its value grows, AI is increasingly considered a necessity to compete effectively by delivering faster, more accurate customer service.
CX professionals understand the importance of AI, yet organizations still struggle to deploy and adopt this technology in truly meaningful ways. 89% of CX professionals believe in the importance of leveraging AI in the contact center, yet only 14% of organizations consider themselves “transformational” in employing AI to do heavy lifting for the business.
This report examines the evolving perceptions of AI and its maturity in the CX space. Download the report to explore these key drivers and expectations, as well as four key predictions on how AI will shape the contact center through 2025.

side_form

How Microsoft Azure Open AI Services are being used within Talkdesk

10 AI Use Cases To Reduce Average Handle Time

Washington Federal Bank delivers enhanced self-service with Talkdesk

ChatGPT and the Future of Conversational AI

card_related

Read our report and learn what are the key drivers and expectations of AI growth between now and 2025. Get all the predictions and download the report.

The future of AI in the contact center

Please wait while we validate your privacy settings.

You might also be interested in:

How Microsoft Azure Open AI Services are being used within Talkdesk

10 AI Use Cases To Reduce Average Handle Time

Washington Federal Bank delivers enhanced self-service with Talkdesk

ChatGPT and the Future of Conversational AI