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Self-service and agent assistance: Using AI and knowledge to power better customer and agent outcomes

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Thanks - the Talkdesk Team.

Gartner found 70% of customers use self-service channels at some point in their resolution journey. However, self-service is not always effective on its own, especially when it lacks critical AI capabilities. When self-service is escalated to a live call, businesses must ensure their agents are equipped to delight customers with personalization and effective service.
Join this session to:
<ul>
<li>Learn about key self-service trends.</li>
<li>Understand the benefits of implementing AI-powered solutions.</li>
<li>See a demo of Talkdesk Guide™ and Agent Assist™.</li>
</ul>

Fill out the form to watch the recording.

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João Carmo

Taylor Johnson

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Register and watch the Self-service and agent assistance: Using AI and knowledge to power better customer and agent outcomes Webinar.