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Meet your customers where they are with Talkdesk Omnichannel Engagement.

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Your customers demand great service. They don’t think about channels, they just want a great brand experience. Talkdesk Omnichannel Engagement is an integrated suite of intelligent, intuitive solutions that allow you to engage with customers on their channel of choice, all while personalizing interactions, preserving conversation context and effortlessly elevating conversations across channels.

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Engage your customers with crystal-clear voice quality, unmatched reliability, and personalization that lets your brand shine.

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Talkdesk Digital Engagement is an all-in-one digital customer engagement solution that includes email, SMS, live chat, and more allowing you to meet customers where they are and on their preferred digital channel.

Ditch the complexity of creating interaction flows.Talkdesk Studio provides a clear visual display of the customer journey, all while enabling non-technical staff to create intelligent, context-driven orchestration flows that deliver a frictionless customer experience.

Orchestrate smart and effective customer journeys. Simply designed.

With Talkdesk Proactive Outbound Engagement™, proactively connect with current and prospective customers, tripling or quadrupling connect rates over manual dialing. Use Talkdesk Proactive Notifications™ to automatically send personalized, relevant, and timely notifications via phone or SMS in a fully agentless mode.
With Talkdesk Preview &amp; Power Dialer for Salesforce™ you’ll have native preview and power dialing capabilities right from within Salesforce in a seamlessly integrated environment.

Deliver great customer experiences every single time by empowering your agents with a personalized assistant that listens, learns, and helps with every single conversation with Talkdesk Agent Assist™.

Talkdesk Feedback™ puts the voice of the customer at the heart of the contact center. Easily create and deploy surveys on any channel to capture, analyze, and act on customer feedback. Gain the insights you need to discover trends, identify opportunities and pain points, and make informed decisions that lead to happier, more loyal customers.

Exceptional CX begins with better feedback.

Maximize caller satisfaction with exceptional call quality, intelligent routing, and customizable voice features.

Voice Engagement

Reach and respond to your customers using their preferred communication channel.

Digital Engagement

Orchestrate your customer’s journey and experience with Talkdesk Studio™, a visual routing designer that enables non-technical stakeholders to create effortless customer journeys with clicks, not code and a powerful routing engine that gets your customers to the right resource the first time.

Orchestration and Routing

A suite of applications including outbound dialing (predictive dialing, preview dialing, power dialing), plus automated voice and SMS notifications.

Proactive Outbound Engagement

Deliver great customer experiences every time by empowering your agents with Talkdesk Agent Assist, a personalized AI-powered assistant that listens, learns and assists in every conversation.

AI-based Agent Assistance

Easily create and deploy surveys on any channel to capture, analyze, and act on customer feedback.

Talkdesk Feedback

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How an omnichannel contact center improves CX and brand loyalty

Why people are talking about Talkdesk

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Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

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Engage on your customers’ terms. Talkdesk Customer Engagement apps provide that seamless experience at all touchpoints of the customer journey. Learn more.

Meet your customers where they are with Talkdesk Omnichannel Engagement.

Engage on your customers’ terms.

Connect with clarity.