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OMNICHANNEL ENGAGEMENT | ORCHESTRATION & ROUTING

Orchestrate your customer’s omnichannel journey with Studio.

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Ditch the complexity of creating flows. Talkdesk Studio™ provides a clear visual display of the customer journey, all while enabling non-technical staff to create intelligent, context-driven flows that deliver a frictionless self-service and assisted customer experience.

Smart and effective customer journeys. Simply designed.

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Studio allows you to visualize the exact flow structure and outcome for any stage of the customer journey. Create your perfect combination of IVR scripts, menus, routing, and custom options to deliver a seamless customer experience.

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Visual flow designer: Point, click, and publish.

Orchestrate a complete conversation – guided by business rules – on any channel to connect customers to the right agent. Intelligently route calls and seamlessly elevate them to digital conversations as a single interactive service. Leverage your entire workforce, balance workloads, and reduce wait times regardless of the channel.

Design and deploy customer journeys using a rich library of out-of-the-box components that trigger call and digital flow actions such as CRM data dips, audio prompts, or automated messages.

Pre-packaged library of powerful components.

Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources.

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Create AI-powered self-service journeys by easily integrating Talkdesk Virtual Agent™ into your flows, providing customized self-service for both voice and digital conversations.

Connect Studio to any third-party system and apply relevant external information to fully customize the customer and agent experience. Use third-party data to make intelligent routing decisions and put key context at your agent’s fingertips.

Empower non-technical users to autonomously configure, design, and manage any call flow.

Point, click, and publish

Provide a convenient, hands-free IVR experience for customers using natural language processing.

Speech recognition

Turn text into lifelike natural sounding human speech to greet and navigate your customers through a fully automated voice experience.

Text-to-Speech

Save time and effort with reusable blocks of business logic and apply them to as many Studio flows as needed, passing data between modules and flows.

Modules

Customize and enhance routing with advanced business logic using a built-in, low-code editor.

Functions

Reduce waiting times and increase customer satisfaction by splitting traffic and distributing workloads.

Queue management

Precisely match and route customer conversations to the most relevant agent based on the agent&#8217;s skillset for streamlined interactions and improved CSAT scores.

Attribute-based routing

Easily design and customize Virtual Agent voice and digital conversation flows to provide self-service options to your customers.

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With Talkdesk, we can easily make IVR changes on the fly without consulting a user manual. The ability to self-design and build intelligent workflows is making us more efficient, enabling us to serve more customers with less effort and faster than before.

Optimal Customer Experience Through Contact Center Call Flows

What is IVR?

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Thanks - the Talkdesk Team.

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

Experience the modern cloud contact center platform for every industry.

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Easily configure your multi-level Interactive Voice Response (IVR) System to ensure that each caller is directed to the right agent, team or department.

Orchestrate your customer’s omnichannel journey with Studio.

Smart and effective customer journeys. Simply designed.

Visual flow designer: Point, click, and publish.

Frictionless omnichannel orchestration.

Pre-packaged library of powerful components.

"Talkdesk Studio is an intuitive and powerful routing flow designer that allows companies to visually design customer journeys without code or expensive IT resources."

No code conversational AI.

Powerful integration engine.

Studio capabilities.