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Deliver a personalized, synchronized, and radically convenient patient journey across voice and digital channels.

Healthcare call center solutions for a better patient and member experience.

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Healthcare Experience Cloud

Providers

Payers

Healthcare & Life Sciences

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Talkdesk Healthcare Experience Cloud™ helps healthcare organizations improve business and clinical outcomes by synchronizing the patient journey across any channel—web, email, SMS, mobile app, virtual agent, or live agent—resulting in more efficient communication and better patient experience.

Turn your healthcare contact center into a patient-focused strategic resource.

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90% of provider organizations say that their contact centers will play an integral role in driving great patient experiences in the next two years.

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Patients expect more: 96% of patients surveyed report that poor customer service is their #1 complaint and 51% of healthcare consumers cited convenience as the most important factor informing their healthcare decision-making.
With Talkdesk, healthcare providers can improve customer satisfaction and deliver more convenience.

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Payers want to empower members with quality choices, lower costs and convenience, while improving health outcomes, improving profitability, reducing churn, and enhancing customer satisfaction.
Talkdesk is your primary engagement point for building trusted relationships.

In the era of personalized medicine, patients expect better outcomes and improved access to care.
Talkdesk brings actionable insights into live and automated touchpoints, helping personalize interactions between healthcare providers, patients, and caregivers to ensure a better experience.

Security, privacy, and regulatory compliance are essential in healthcare.
Talkdesk applies the most rigorous safeguards.
Talkdesk Healthcare Experience Cloud™ is backed by a 100% uptime SLA and ensures end-to-end data encryption, HIPAA compliance for handling Protected Health Information (PHI), and meets international data regulations such as GDPR and CCPA.

MEDFAR expands business capabilities by rapidly shifting its agents to the cloud.

Fortune 100 healthcare company moves thousands of seats to Talkdesk cloud for business continuity, shifts agents to work from home in hours

Cognosante  personalizes and improves customer service efficiency for Medicare and Medicaid consumers.

Sema4 improves the provider and patient experience by lowering the average speed of answer by 33%.

Learn how healthcare and life sciences organizations are benefiting from Talkdesk.

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Innovative healthcare and life sciences organizations leverage Talkdesk to manage their contact center.

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The 5 Stages of Building a Modern Healthcare Contact Center

Memorial Healthcare System

Carbon Health

Force Therapeutics

The patient experience (PX) revolution in healthcare

Building a patient-centric healthcare contact center

Transforming patient experience: A revolution in healthcare

Patient experience reimagined

Integrating EHRs with your healthcare contact center platform for seamless patient experiences

Patient experience reimagined by Ed Marx

What healthcare’s “Amazon moment” means for patient experience

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Thanks - the Talkdesk Team.

Request a free demo. We will help you create your contact center and revolutionize your patient journey. Today.

Discover the patient and member experience solution for innovative healthcare organizations.

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Learn why Talkdesk's Healthcare call center software is used by some of the world's largest organizations to reimagine the patient experience. Request a demo.

Healthcare call center solutions for a better patient and member experience.

Turn your healthcare contact center into a patient-focused strategic resource.

The patient experience revolution.

Reimagine the patient experience.

Build trusted member relationships.

Personalize provider interactions.

Ensure privacy and compliance.